At TechBridge EXIM, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it under the following conditions:

1. Return Window

• Returns are accepted within 2 days from the date of receiving your order.

• To initiate a return, please contact our customer support team at support@loovo.in with your order details.

2. Eligibility for Return

• Products must be unused, undamaged, and in their original packaging.

• Customized or personalized products cannot be returned unless there is a manufacturing defect or an error on our part.

3. Return Process

• To return an item, please ensure that the product is securely packed to avoid damage during transit.

• You will be responsible for the return shipping costs unless the item is defective or incorrect.

• Once we receive your returned item, we will inspect it and notify you about the status of your refund.

4. Refunds and Exchanges

• Refunds: If your return is approved, we will issue a refund to the original payment method. The refund will be processed within 7-14 business days.

• Exchanges: If you prefer an exchange, we will send you the replacement item once we receive the returned product, provided the item is in stock.

5. Damaged or Defective Products

• If you receive a product that is damaged or defective, please contact us immediately within 7 days of receiving your order. We will provide a full refund or a replacement, depending on your preference.

• In case of damage during shipping, please take a picture of the damaged item and packaging, and share it with our support team.

6. Non-Returnable Items

• Certain items, such as gift cards, downloadable products, and personalized items, cannot be returned or refunded.

7. Final Sale Items

• Products marked as Final Sale cannot be returned or exchanged under any circumstances.

8. Contact Information

• For returns, exchanges, or any further inquiries, please reach out to us at:

  • Email: support@loovo.in

  • Phone: 8590587792